a) Cancellation

We strive for excellent customer experience, all orders are processed promptly. Please contact us immediately if you would like to cancel your order, for we’ll be unable to accept any cancellations once the order has been finalised.

b) Return

Do you accept returns?
We want all our customers to be happy with their purchases. We accept returns for any of the following reasons;

- The wrong item has been sent, not as advertised.
- The item is defective or not in the condition you thought it was when you paid.


What are the requirements for a valid return?
Proof of purchase; order number, tax invoice, etc, and your reason for return must be valid.

c) Refund
Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 2-3 business days. We'll send you an email once the quality evaluation is complete.

Have questions? Email us at shop@emakayah.com.